Dear University of Iowa,
I will not be renewing my subscription to the Iowa Hawkeyes iOS app in April. There are several reasons for this:
1. Poor customer service. Patronizing replies to valid questions. No attempts to satisfy customers. Poor communication. No accessibility.
2. Poor service delivery. Some game audio starts late or doesn't happen. No pre-game audio or adequate post-game audio. Radio audio always happens.
3. Poor app design. Using customers as beta testers.
4. Too expensive. Charging fans and not building good will with fan base for services that the market shows should be a one time charge or free.
As a replacement to the convenience of using my smart phone I will listen to games on the AM radio in my car, house and portable transistor radio. I will also take every opportunity I have to tell other fans about my negative experience with this app; in person and through social media.
Lon Marshall
Iowa City, IA
